TANDBERG MXE Edge 95 Placing a Call Instructions

There are numerous ways to dial into the MXE Edge 95 system, and numerous ways to dial out. We’ll go over how to place a call as well as different types of video calls that you may need to use.

calls1

To Place a Call Using the Address Book

Because the address book contains the users, conferences and video units, it is the easiest and most convenient way to place a call. It involves simply navigating to the correct address and hitting the call button

1. Pick up the remote and hit the Address Book Button (in-between the green Call button and red End Call disconnect button)

2. Using the arrow keys on the remote, arrow down to the Video Conferences, Video Desktop Users and Video Units categories. You can also select from the categories Placed Calls, Missed Calls and Received Calls to view or select recent call activity

3. After selecting either Video Conferences, Video Desktop Users or Video Units, hit the OK button to enter that category

4. Once you are in the category, use the arrow keys on the remote to scroll down through the list. The list of Video Conferences, Video Desktop Users and Video Units are arranged in alphabetical order. If you want to back out of a category hit the Cancel button on the remote (or) scroll to the top of the list and select the Back option with the OK button

5. You’ll notice as your scroll through the list, you will see additional info on the bottom bar of the screen. This area provides info such as the actual 4 digital conference number (beginning with a 6xxx) or the actual video unit number (beginning with a 9xxx)

6. Once you have chosen a Video Conference, Video Desktop User or Video Unit, hit the OK button. You’ll see that it jumps back to the Make a Call screen and the address you have selected in now populated in the Dial Number field.

7. The green Call Now button on-screen and on the remote is now active, just hit the OK button on the remote to place the call.

calls4

To Place a Call Manually

While placing a call manually is not as convenient as merely selecting a number from an address book, it is fairly easy to do once you have the information. Prep is key, and involves communicating with the participants you want to connect with ahead of time, and getting their info, so the connection goes smooth when the meeting or conference actually starts

1. Pick up the remote to activate it

2. If the interface is not showing on your video screen, simply hit the OK/Menu button in the middle of the arrow keys

3. The interface on-screen defaults to the green Make a Call button (which looks like a phone). If it is on any other button on-screen, just arrow over to the left so you are on the green Make a Call button

4. Press the OK button on the remote control

5. You’ll see a Make a Call screen with a field to type in a number (on-screen it will say Dial Number:)

6. Type in a conference number, a video unit number, an IP address, an ISDN number or any address you want to call

7. After you type in the number, arrow down once so the green Call Now button is highlighted, then click OK to initiate the call

calls2

Often you will receive a number to call and connect to a remote unit outside of the network, or you will have an IP address or ISDN number to dial. All of these numbers are handled the same way as far as calling, the only difference is the format the numbers are in. These are some of the most common formats you may need to dial:

Address Book

This is the most convenient way to place a call since all the Video Conferences, Video Desktop Users and Video Units on the network are already listed and can be called with one click

Extension Number – Video Units

Each Video Unit has a corresponding extension number that begins with the number 9, such as 9927. Dial a unit direct by just typing in the 4 digital 9XXX number directly using the remote keypad and hitting the Call button to start the call

Example: Dial 9927

calls3

Video Address – Video Units

Each Video Unit has a corresponding video address (similar to an email address) that allows direct dialing from inside or outside the network. The format looks like this: mmc99@mmc.org. This video address is handy for giving to a contact outside of the network who you want to call your video unit direct

Example: Dial mmc99@mmc.org

Video Address – Video Desktop Users

Cisco Jabber Video for TelePresence users (Video Desktop Users) all have a specific video address that can be called from inside or outside the network. To dial a Jabber user direct from inside the network, just type their video address such as: frank.mcmahon. From outside the network, just add the MMC domain, such as john.smith@mmc.org. Because it is more difficult to type in text addresses using the Tandberg remote, it is recommended to use the Video Desktop Users address book when calling inside the network. An advantage of connecting using a Jabber video address is that Jabber runs on mobile devices, such as PC/Mac laptops as well as iPads, so there is more flexibility with connecting with users on the go.

Example: Dial john.smith (in the network) or john.smith@mmc.org (off the network)

Video Units – ISDN Number

Each Video Unit has a corresponding ISDN number that allows direct dialing from inside or outside the network. Some video conference units you may want to connect to that are outside the network may only have ISDN dialing capabilities. Another option with ISDN is having control over the bandwidth used during a call by proceeding it with a two digital code. You can use the numbers below, with an outbound ISDN call, to increase or limit the bandwidth used

Outbound ISDN Call with Controlled Bandwidth:

79 +Number for a 384K call (Ex. 796629927)

78 +Number for a 256K call (Ex. 786629927)

77 +Number for a 128K call (Ex. 776629927)

Dialing Audio-Only Calls:

76 +Number for Audio calls (7618002391680)

Example: Dial 2076629927 (video) or 7618002391680 (audio)

Video Units – IP Address

Video Units can often be called using their direct IP addresses. Some units off the network may only be able to connect this way.

Example: Dial 76.74.100.40

Conferences

Conferences are the easiest to connect to, either internally or externally. Simply type in the 4 digital conference number and connect direct. With conferences, participants can join and leave at any time, so you have more flexibility.

Example: 6345 (in the network) or 6345@mmc.org (off the network)

calls6

Exiting a Call

When a conference is done, you’ll want to disconnect the call and go back to the system’s default state of being ready to dial

1. When the conference has ended, click the red End Call button on the remote
2. A prompt will appear on-screen confirming that you actually want to end the conference. Click the red End Call button a second time to clear the call and disconnect

Tandberg Remote Control Tips:
To activate the remote, just pick it up
The on-screen menu automatically hides, to make it appear just hit the OK button on the remote
Calls can be made with only 2 steps, from any menu type your conference number, then hit the green Call key
If you ever get lost in a menu, just hit the Cancel key a few times to back up
Need help? Just hit the Help key on the bottom of the remote to access the built-in Help Manual