Jabber for iPad has been Discontinued

Cisco, the company that makes the video conference app Jabber for iPad, has removed “Cisco Jabber Video for iPad” from the Apple App Store and is ending support. As such, effective immediately, we will no longer support or use Jabber for iPad.

Jabber for the desktop, including PC and Mac, will continue to be used and supported by all MaineHealth locations.

If you have any questions, or if you wish to use Jabber on the desktop, please call the Contact Center to connect with the Telehealth department.


MaineHealth Audio Conference Protocol

Participants and hosts of an audio conference can do a few simple steps to make sure it is a successful meeting for everyone. The items below are protocols that should be followed for every audio meeting.

If you are hosting:
– Arrive early, prep and ready your presentation
– Connect with your support team ahead of time, make sure you have their contact info
– Ask everyone on the call to mute when the meeting starts to avoid unwanted sounds
– Talk into the handheld mic if you have one, if you are using a clip-on mic, make sure it is set up correctly
– During Q&A always repeat asked questions

If you are participating:
– Call in 10-15 minutes early and introduce yourself
– Mute your mic/phone when the meeting begins, only unmute when asking a question
– Do not put your call on hold

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iPad Tips – Zooming and Multitasking

Want to make using an iPad even easier? Here are 3 quick tips for power users:

4 Finger Swipe Multitasking

You may already know that you can double-click the home button on an iPad or iPad mini and directly access recently running apps. But did you know there is also a swipe gesture to do the same? Just place 4 fingers on the iPad screen and swipe upwards. You’ll see the row of your recently used apps below, called the Multitasking Bar, and you can just click on one to go to that program.


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MaineHealth Video Conference Slideshow Presenters Protocol


Every presentation should be designed with the audience in mind. The slides should be concise, clearly laid out and easy to read, both in the session as well as out to the remote audience via teleconferencing. It is especially important with different video delivery systems, varying resolutions, screen sizes and bandwidth considerations that the slides be able to scale down gracefully. Here are some tips designed to help presenters ensure that their work can be seen by the widest audience.

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MaineHealth VideoNetwork Transmits First Integrated Medical Broadcast


On March 25th the MaineHealth VideoNetwork successfully transmitted the first integrated broadcast from the Scarborough Surgery Center to the Dana Center at Maine Medical Center. This was the inaugural first use of the telemedicine system and focused on a cholecystectomy (gallbladder removal) performed by Dr. Tom Brady. The broadcast was designed as a proof of concept for the medical video system equipment in a non-emergent case.

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Installing Jabber Video for TelePresence on your iPad

IMPORTANT: Before you begin, make sure you request an automated email that contains your username, password and correct server settings. You will need to have MaineHealth IS set up a Jabber account for you. Once you have your username and password, you can proceed with the instructions below:

1. Download “Cisco Jabber Video for iPad” from the iTunes store, it has a PURPLE icon.

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